FAQs

  1. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through popular payment platforms such as PayPal and Apple Pay for your convenience.

  2. How long will it take to receive my order? Shipping times vary depending on your location and the specific product. We strive to process and ship orders within 7 business days. Once shipped, the estimated delivery time is usually 7 to 15 business days. You can track your order using the tracking number provided in your shipping confirmation email.

  3. Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that customs duties, taxes, or other fees may apply, which are the responsibility of the recipient. Shipping times for international orders may vary, so please refer to our shipping information or contact our customer support for more details.

  4. What is your return and refund policy? We want you to be completely satisfied with your purchase. If you’re not satisfied, you may return the item within 14 days of receiving it for a refund or exchange. The item must be in its original condition, unused, and in its original packaging. Please review our Return Policy page for detailed instructions on initiating a return or contact our customer support for assistance.

  5. Are your toys safe for children? The safety of our customers, especially children, is our top priority. We carefully select toys from reputable manufacturers who adhere to stringent safety standards. Our toys are tested for compliance with applicable safety regulations and guidelines. However, parental supervision is always recommended during playtime, especially for younger children.

  6. Can I cancel or modify my order after it’s been placed? We strive to process orders quickly, so if you need to cancel or modify your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make changes or cancel it.

  7. How can I contact your customer support? We’re here to assist you! You can reach our customer support team by [email protected], Monday through Friday, 10:00-18:00. We’re happy to answer any questions you may have, help with product selection, provide order updates, or address any concerns you may have.

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